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Telephone Sales Skills, Appointment Setting, Call Center Training

I consider him one of the best Sales Training professionals I know. He is very methodical and persistent, and will not quit until the job is done. I would love to have him working for my company. Philip Law, Sales Manager, MONY Financial Services

 1. Script has to be short
 2. Easy to read
 3. Be friendly and confident
 4. Don't rush
 5. Stay on track
 6. You can say a lot in 40 seconds
 7. Demonstrate professionalism
 8. Challange your abilities
 9. Short so the person will listen
10. Don't create a long monologue

This course contains over 400 written scripts, all you need to do is input your personal opening, greeting and identification, statement of interest and evoking questions.

You may include purpose of call, request for permission to continue, introduce your offer, trial close, identify and answer objections close, order/appointment confirmation, thank you and good-bye

Hi ______ This is _____ with [company] do you have a sec?

No

I just need a minute so when would be a good time for you?

Yes

Great just updating my clients for the new year and thought of you.

We have some new _______________ I would like to share with you at No Cost or Obligation, FAIR ENOUGH?

Are weekdays or weekends better for you....Get your calender out and let's pick a date...
Offer them the next date avail, and go from there....

No Way!

OK You know it would help me out in my business by answering this question.

Do you mean no not now or no not ever.

No Not Now!

Would you like me to call & check back with you in a couple months?

No Not Ever!

OK I'll take you off my list. If you find you need anything just give me a call. Thanks

If any of the above questions are answered with a yes or no

if you think they won't be offended--you should end the conversation with asking for a referral.

(Referral) Just real quick I'm looking for someone _____________________ Who do you know that _________________ ?


If you think of someone please give them my #. Thanks.

Telephone Sales Skills, Appointment Setting, Call Center Training

Contact More Prospects with Telephone Sales Skills, Appointment Setting, And Call Center Training.