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Chapter Sample, Introduction To Telemarketing

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Free Telemarketing Scripts, Selling By Telephone,
Telephone Scripts
Telemarketing Training
Introduction
The format consists of digital automated
Interactive
training Utilizing Hermeneutics
And Mathematical
Induction. and applies specific selling skills to the
telephone. You get a direct focus on telemarketing training
tips, telephone etiquette training, and over 400 free
telemarketing tips and scripts.
Course Overview
This course is designed to teach basic
telephone sales skills customer, service training and teach
telephone sales representatives how to prospect and qualify
prospects over the telephone.
Telephone sales personnel will learn prospecting by phone,
plan and conduct successful prospecting calls to either
further the sales process or to disqualify the
prospect.
Who Will Benefit From The
Course?
- Sales people making calls to generate new business
- Outbound call center telesales operators
- Inbound call center telesales operators
- Training CSR's In the call center
- Anyone interested in increasing business
- Anyone interested in reducing training costs
- Learn to plan and conduct successful telephone
prospecting calls
- Learn new telephone sales skills and strategies
- Learn skills for handling obstacles and objections
- Learn how to deal with voice mail machines and
gatekeepers!
- Fine tune your communication and rapport building
skills
- Be confident in your own ability to make outbound
telemarketing calls
- Learn how to get rid of nerves and anxiety just before
making the calls
- Learn how to speak to the decision maker every
time!
Thank You for your concern, your time,
your counsel. You helped me overcome my lack of
confidence, fear of failure, and rejection, just to
name a few.
If I continue to commit myself to your Sales Training
program my financial future and that of my family
should be well laid out for me.
Terrick Middleton, Western and Southern Life |
Free Telemarketing Scripts, Selling By Telephone,
Telephone ScriptsWith hundreds
of free telephone training tips you can customize a
telemarketing training program and get many call
center training ideas to fit your individual company
culture
The Domino Marketing customer service
training and telephone sales course content can either follow
something similar to the above, or customized to your exact
requirements.
The duration of the course can be flexible depending on what
you would like the course to cover and what your objectives
are. The choice is yours!
This course addresses telesales in areas such as incoming
calls, outgoing calls, order taking, prospecting, selling,
customer service, collection, and telephone
etiquette.
This course teaches the telephone sales
process and how it is affected by each customer's particular
situation. The skills taught and learned will boost company's
sales, productivity and profitability.
You will be able to upgrade your existing skills to pinpoint
customer concerns over the phone and determine how your
company, product, or service can provide meaningful value to
the customer, even in a competitive or saturated
market.
The Domino Marketing telephone and telesales training system
allows all participants to learn by doing rather than being
lectured at.
Participants Will Learn
To:
- Make people feel very comfortable and relaxed
- Handle difficult and unusual objections
- Understand the difference between telephone and
face-to-face selling
- Use the telephone selling process so you can sell
long-term relationships rather than low bids
- Interview customers instead of pitching products.
- Think and respond like a business consultant.
- Understand different buyer
personalities and behaviors so you can adapt to each
style and create positive chemistry.
- Determine an optimum strategy for advantage over the
competition.
- Differentiate your product and company from the
competition.
- Deal with multi-level sales structures
- Identify and quantify the costs of sales.
- Determine opportunity areas for adding value to a
customer's business.
Schedule Telemarketing Time For
More Success
Telephone canvassing, or telephone
cold calling, is the practice of sitting down with a long
list of potential prospects you've never met and telephoning
them, one at a time, to learn which of them needs what you
sell and then arranging to sell it to them.
Believe me, nobody likes telephone cold calling. Sales people
don't like it because they perceive that cold calls are to
unfriendly, unkind strangers who would rather see you in a
Dentist office having your teeth drilled, than see you in
their office.
It's true
They are
They would
Prospects don't always appreciate telephone cold calls,
because they are from people they don't know, asking
questions they don't want to discuss. These calls are
unscheduled, intrusive and sometimes can be a general pain in
the South Forty.
At other times, however, prospects do respond well to
telephone cold calls. They open up freely and give us the
chance to sell them what they need.
So, here's the dilemma: If we don't like doing it, and
prospects don't always know when they like it done to them,
why is it that we all MUST make cold phone calls part of our
selling strategy?
There Are Countless Reasons
Telemarketing Works
Here Are Just A Few
- The fastest way to qualify prospects and maximize
selling time.
- It's also the fastest way to let them know what we
do.
- It's targeted. It's the best way to find the
decision-maker.
- It creates a quick personal relationship with the
buyer.
- It keeps us productive when store traffic is
down.
- It reaches prospects we'll never run across in our
other selling activities.
Every time you sit down to make
telephone-canvassing calls, can you clear your mind of
self-doubt? Concentrate on the goal of the moment and you
will find that each new day will bring you new business, will
raise you to new heights in professional productivity, and
will give you a great sense of personal satisfaction.
Contact More Prospects Selling By Telephone With Free
Telemarketing Scripts, Telephone Scripts
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